"Our rural Critical Access hospital contracted with Fast Health Corporation 2 ½ years ago to provide us specifically with the Fast Command component of their program. We have found this tool, and many others, to be of utmost value and will never go back to the old albatross calling tree method of mass notification. Most importantly however, has been the impressive customer service that we have received in all areas. Our first contact with Fast Health came through Alex Monroe, who has displayed nothing but a stunning demonstration of what it takes to exhibit customer service. It has been obvious that he cares about his customers and wants to help them succeed, and he does it with such style. If he says it, he follows up to make it happen. In the world of health care, we call it "case management with compassion" and that's exactly how he, and the entire organization, has made us feel. In the 20 years of my nursing career, I have never worked with an individual, or a company, who has illustrated such a commitment to customer service. They are a fine example of what it takes. Thank you Fast Health (Brad, Cara, Dennis and Alex) for standing together with us in our quest to provide the best medical care."
Laurie Ray, RN CHEC Employee Health / Emergency Preparedness Coordinator Central Montana Medical Center
"Since our transition to FastHealth last year, our website content is now more up-to-date due to the admin toolkit and technical support. Functions such as online bill payment, has allowed us to collect over $60,000 from patients, and log reports give us a great insight for marketing. FastHealth has been a great partner all around."
Justin Hamm, Director of Information Services, Bluefield Regional Medical Center
"Fasthealth has been a good company to support our services. We have been with them since 2003. I have been hit up by so many different web developers that seem to promise so much but requires a webmaster to keep it maintained. I like the ease and the support that Fasthealth has provided over the years.
I am the one that carries responsibility for the website, however my human resources maintains all employee areas on their own. HR handles all the job listings, OSHA testing, etc. without any problems. Fasthealth has been good to train individuals as necessary without getting me involved.
I'm excited about launching a social networking site with Fasthealth. Social networking has a real application for our smaller market and 90-bed skilled nursing center."
"When I think about FastHealth, the first thing that comes to mind is excellent customer service. Everyone, from the President on down, is always happy and eager to help whenever I call no matter what time of the day it is. We are open 24-7 in the healthcare business, and we need companies that can assist us when we need it regardless of when we call, and FastHealth fits the bill. I have nothing but great things to say about the service I have received, and I would be happy to tell anyone about it!"
"Yes, we are VERY pleased with our Web site. Your company has been tremendous to work with. In fact, I'm advertising our Web site's new capabilities through the print and electronic media."
"We have FastHealth as our web consultant. I have been the administrator of the website and I believe that we have been with them for well over 5 years. It is extremely user friendly. I am able to do a lot of it myself, but if I I don't have the time, I forward it on to them and it's done in what seems like literally minutes!
There have been a couple of suggested changes that I've made - and they took them to development where they actually made the changes within weeks.
We have customized certain portions of the Human Resources package regarding employment application and physician recruitment (that was not me) - so other people are administrators on our site. There are a few other people that use the administrative site that I wouldn't exactly consider "computer savvy" and they do just fine! In conclusion, I would highly recommend the company."
"My name is Tim Davie and I am the Division Director of the Environment of Care for Lutheran Hospital of Indiana. Serving as hospital Safety Officer as well as organizing disaster preparedness is also a function of my duties. During the Fall of 2007 I was contacted by Alex Monroe of FastHealth Corporation regarding the FastCommand digital disaster response system.
After a number of system demonstrations and our belief in the capability of FastCommand to improve our emergency response efforts and Joint Commission requirements, the hospital's emergency management committee made the decision to purchase FastCommand for Lutheran Hospital. We also decided to expose our network hospitals to the system and they also agreed to come on board. The District 3 Hospital Bioterrorism Committee which is composed of 19 hospitals has now implemented FastCommand and is in the process of building the system out.
Alex Monroe sold us not only on FastCommand but the company's commitment to customer service. I must say, not only has the product been remarkable but customer service has exceeded our expectations. The responsiveness of Alex and the FastHealth team is always timely, professional and highly knowledgeable.
They have proven to hold up their end of the bargain as far as developing a customized system capable of fulfilling our needs. We have not only developed a solid business relationship, but Alex and the staff members of FastHealth have become personal friends as a result of their commitment to responding to our needs.
As Lutheran Hospital addresses the 2009 H1N1 pandemic flu and its challenges, FastCommand has proven to be a valuable tool. Going forward we will continue to learn of the system's capabilities and challenge ourselves as well as FastHealth to develop more unique system functions.
Kudos to the FastHealth Team!!"
"Our Marketing person was at a meeting a couple of weeks ago about community outreach and advertising and she brought back some interesting information that I wanted to pass on to you. The company that was presenting ran scans of local hospital websites, ours being one of them, for "usability" and our website scored 98%! Most of the other hospitals scored in the 60% range. I thought that was pretty impressive personally and wanted to pass this on to you, since FastHealth was responsible for the design and layout of it. Thanks for a job well done!"
